Returns and Exchange
Return and Exchange Policy
Our products are made-to-order. As a result, all sales are final. However, if your item arrives damaged, we'll exchange it at no extra cost. Just let us know.
But, you can opt for SEEL's Refund Assurance for easy, no-questions-asked refunds and hassle-free returns when you check out for both domestic and international orders. It's the ultimate security and peace of mind when ordering online. More details below on our returns, refunds, and exchange policies.
REFUND POLICY: HASSLE-FREE REFUNDS WITH SEEL INSURANCE
SMOOTH & STRAIGHTFORWARD PROCESS
ELIGIBILITY
Refunds are exclusively for customers who opted for "Return to SEEL" insurance during checkout.
TIME FRAME
Initiate your return within 7 days after receiving your order using SEEL's Resolution Center at SEEL Resolution Center.
REASONS FOR REFUND
Unfitting items, no longer needed, dissatisfaction, late arrivals, or any other reason - you're covered.
SEEL REFUND PROCESS
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INITIATE RETURN
Use the SEEL Resolution Center (SEEL Resolution Center) to initiate a product return and refund. -
RETURN CONDITIONS
Items must be unused, in original condition, and packaging. -
SHIPPING COVERED
Return shipping costs are covered by SEEL, for a fast and stress-free experience. -
REFUND TIMING
Refunds processed within 5 business days to the original payment method, with 5 to 7 business days for the credit to appear.
EXCHANGE POLICY: 30 DAYS SIZE EXCHANGES
GOT THE WRONG SIZE? NO PROBLEM!
HOW TO EXCHANGE
Contact us within 30 days of receipt, specifying the new size for the same product. We’ll send you a shipping label. We've extended this to 30 days in case it's a gift for someone and they need more time to try it.
STOCK AVAILABILITY
Subject to stock. If unavailable, choose between an exchange, full refund, or store credit.
EXCHANGE CONDITIONS
Items we get back for an exchange must be new and unworn to qualify for a size exchange.
SHIPPING COSTS
We cover all exchange shipping fees. Initiate your exchange at support@paletteprint.studio.
EXCHANGE POLICY: DAMAGED OR WRONG PRODUCT?
DID YOU RECEIVE A DAMAGED OR WRONG ORDER? RELAX. WE'LL REPLACE IT.
HOW TO REPLACE
Contact us within 7 days of receipt to initiate the replacement process. We’ll send you a shipping label to return the product to us.
STOCK AVAILABILITY
Subject to stock. If unavailable, choose between a full refund or store credit.
EXCHANGE CONDITIONS
We'll request photos for proof of damage or incorrect order. Items must be new, unworn, and in original packaging.
SHIPPING COSTS
We cover all replacement shipping fees. Initiate your exchange at support@paletteprint.studio.
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