Frequently Asked Questions

Frequently Asked Questions - Palette Print Studio

Ensuring Your Satisfaction

SHIPPING & ORDER DETAILS

SHIPPING LOCATIONS & TAXES
We provide shipping domestically and internationally. Please note, taxes and duties are additional charges not covered by our store. It is the customer's responsibility to manage these costs. For assistance in estimating these charges prior to purchase, feel free to contact us.

FREE SHIPPING
We provide free shipping for orders $50+ in the USA at checkout.

SHIPPING TIMES
All our products are custom-made upon order. Expect a manufacturing time of 3 to 5 days, followed by a shipping duration of 3 to 5 business days.

SHIPPING SERVICES
We offer a selection of shipping methods, including standard and expedited options on some items. You can view the specifics and estimated delivery times at checkout.

TRACKING ORDERS
After your purchase, you'll receive a tracking link via email as soon as your parcel is on its way, enabling you to monitor its journey in real-time. For orders with multiple items, more than one tracking information will be provided as products may be shipped from different print shops.

REFUND QUERIES

WHAT'S THE REFUND POLICY?
We guarantee a smooth refund process through SEEL for customers who select "Return to SEEL" insurance at checkout. You're eligible to request an easy refund within 7 days of receiving your order for various reasons, including items not fitting, dissatisfaction, or delayed delivery. Learn more about SEEL's Return Assurance.

INITIATING A RETURN
To begin the return procedure, visit the SEEL Resolution Center. Make sure the items are unused and retain their original packaging. SEEL takes care of the return shipping costs.

REFUND TIMING
Once processed, refunds take up to 5 business days to be issued and an additional 5 to 7 business days to reflect on your original payment method.

RETURNS AND OTHER EXCHANGES

RETURNING ITEMS
With "Return to SEEL" insurance, returns are accepted within 7 days and a return shipping label is provided. Start this process via the SEEL Resolution Center.

PAYMENTS AND PRIVACY

ACCEPTED PAYMENT METHODS
We accept a variety of payment options, including credit/debit cards and digital wallets, with a focus on secure transactions.

PRIVACY PROTECTION
Your privacy is a top priority for us. Our privacy policy outlines the steps we take to protect your personal data.

ADDITIONAL OFFERINGS

WHOLESALE PRICES FOR RETAIL STORES
Got a store? Our products are available at wholesale prices for boutiques, retail and online stores.

COLLABORATION OPPORTUNITIES
Contact us for collaboration opportunities such as marketing, promotions, etc.

COVID-19 PRECAUTIONS
We follow strict safety protocols to protect our customers and team. For the latest updates and information, check our website.

FURTHER ASSISTANCE

REACHING CUSTOMER SUPPORT
For further inquiries, help with returns and exchanges, or additional information about our offerings, email us at support@paletteprintstudio.com.