Lost, Stolen, Delayed Orders

Lost, Stolen, and Delayed Orders

Lost or Stolen Orders:

Lost Orders
Issues of loss, where the package is marked as “not delivered” according to the carrier's information, must be reported within 90 days after the order date.

Stolen Orders
In cases of “porch piracy”, where the package is marked as “delivered” by the carrier but not received by the customer, it must be reported within 7 days from the time the carrier’s information is updated to indicate the product was “delivered”.

Delayed Orders:

Domestic Orders
For delay issues, allow 10 days after the order fulfillment date (when the order was shipped out) for couriers to deliver your order. Standard delivery times can take about 5 to 10 days with potential delays.

International Orders
For international orders, allow 30 days instead.

If it takes longer than the respective 10 or 30-day delivery time allowance, please contact us so we may assist you with delayed orders.

Reporting Issues
All issues must be reported within 90 days of the order date.